Frequently Asked Questions
Your questions matter to us, and we've taken the time to address the most frequently asked ones below. However, if you can't find what you're looking for, don't hesitate to connect with us anytime! We're available 24/7 and genuinely excited to help you with any questions you might have.
Our brand story begins in 2016 with our love affair with Italy. After years of exploring the country, we found the best artisans and materials to create our first collection named:TUSCANY. Each part of this capsule tells the story from a different region of Italy, from the luxurious leather to the elegant lining, the stylish heel, and our iconic blue sole.
NUR ITALY empowers women to feel confident and elegant in all aspects of life. Fashion is self-expression and empowerment, not just clothing. We thoroughly curate a timeless collection of apparel and footwear with high-quality materials, sophisticated designs, and versatility to enable our customers to express their unique style.
We seek to develop true relationships with our customers and exceed their expectations by providing excellent customer service along with personalized advice. Our carefully selected clothing and footwear helps our customers look and feel their best.
Our ballerina flat shoes are handcrafted in Lucca, which is a city and comune in the Italian region of Tuscany.
To make our ballerina flats, shoemakers employ a rigid assembly template. This very hard piece is replaced with foam of the same thickness after its function. A flexible sole ensures the foot bends without resistance, making walking more comfortable.
Handmade in Italy by skilled artisans using only the finest materials, our women's shoes are imported directly from Italy.
*For half sizes, please scale up your number. If you're 7.5 US choose 38 EU.
We accept all major credit cards, Apple Pay, PayPal, Klarna, Google Pay, Zelle, and NUR ITALY eGift cards as form of payments.
If your order has not yet been shipped, you can contact us to help you with your order cancellation. Please provide us with your order number, full name, and contact information so we can better assist you.
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
- Free Standard Shipping: On orders of $150.00 or above.
(3-4 business days)
- Standard Shipping: $14.00. (3-4 business days) For South Florida orders, Standard Shipping delivery time takes 1-2 business days)
- Express Shipping: $30. Arrives within 2 business days
You will be given an estimated delivery date at checkout that will vary depending on the method of delivery you choose and your location. Standard Shipping and Free Standard Shipping shipping options typically arrive within 3 to 4 business days following shipment.
No. At this time, we do not ship outside the U.S.
Return & Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can start a exchange process here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same conditions as you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
The best way to break in your flats is by wearing them. Will naturally take the shape of your foot.
Our products are made with high quality genuine Italian leather. In order to properly care for them, we recommend you follow these steps:
- Keep them in a cool, dry environment and avoid contact with water.
- Leather needs to rest, try not to wear the same shoes for several days in a row.
- In order to keep their original shape, we recommend the use of wooden lasts.
Keep leather moisturized by applying shoe conditioner once a month using a buffing cloth to polish. You can also use a regular shoe-shine sponge.
Before first time use, cover with a protective spray for suede/nunbuck. Afterwards, brush them gently with a soft brush.
Use caution when cleaning with a dry cloth. We do not recommend the use of leather cleaner or moisturizer. Metallic leather is susceptible to scruffs and abrasion during wear.
Spot clean the raffia using a soft cloth, cold water and mild detergent then allow it to naturally dry. Consult a dry-cleaning professional for stain removal.
Delicate shoes can be dusted with a clean cloth. Dirt particles found in velvet and other special fabric ballerinas can be removed with an adhesive lint roller.
Please be aware that due to the hand-made processes of our products, there may be a slight variation in leather color as well as the possibility of color transfer.
- Store your bag in its original dust bag.
- Make sure it is in a ventilated space away from direct light and moisture. Air once every two weeks to halt any growth of mould.
- Fill with stuffing to ensure it maintains its shape. ...
- Ensure the bag isn't pressed against any hard surfaces.
- Rotation is key.
Wipe your shoes dry before storing them in your dust bag.
Leather: if shoes are soiled, wipe clean with a damp cloth.
Suede: Use eraser and afterwards brush with suede brush.